FAQ
Do you offer a warranty?
Returns accepted within 30 days. We cannot offer product exchanges on orders shipped internationally only on orders within Singapore.
Please email us direct at hello@indosole.com.sg to discuss returns from your country.
Or view our 'Exchange' FAQ for more information
What is your return & exchange policy?
Not the right size? Colour doesn’t match your outfit / bag / mood? Not a problem.
We will be happy to exchange or refund your Indosole’s if you have purchased them directly from us, with the following conditions:
- Your purchase is a) unused, b) in the same condition that you received them; and c) in the original box, undamaged, with tags
- Your purchase is within 30 days of the original purchase date and you can provide receipt or proof of purchase.
- Your original purchase was not a sale item.
Please note:
- If you purchased your Indosole’s from an independent retailer, please contact them directly for their exchange or return policy. You can email us at hello@indosole.com.sg if you have any queries.
- An exchange is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, refunding via store credit, refunding via the original payment method, or any other methods at the discretion of Indosole Pte Ltd.
- Please email us at hello@indosole.com.sg with your exchange or return request.
- The customer agrees to pay the cost for the return of their original purchase (We can arrange a return courier for a $5 flat rate). Please send your original purchase, in similar packaging to how it was received, to:
Indosole Singapore
Envspace Fulfilment
103 Kallang Ave, #07-06
Singapore 339504
Order # <Your Order Number>
- Indosole will cover the cost of the new, exchange item to be sent out.
- For a return and refund, once your return is received and inspected to be in good order, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment
If you wish to utilise our $5 courier excahnge service, please email us at hello@indosole.com.sg
How much does shipping cost?
How much is shipping?
All orders over $50 in Singapore, are shipped free.
Orders below $50 incur a $5 shipping fee.
For international orders, please see details below:
Malaysia - All orders over $50 in Malaysia, are shipped free. Orders below $50 incur a $6 shipping fee.
Hong Kong - All orders over $120 in Singapore, are shipped free. Orders below $120 incur a $20 shipping fee.
Cambodia, Myanmar, Philippines, Thailand, Vietnam - All orders over $120 in Singapore, are shipped free. Orders below $120 incur a $25 shipping fee.
Do you ship worldwide?
Yes we do! We can ship to Malaysia, Thailand, Vietnam, Cambodia, Philippines, Hong Kong, Myanmar and of course, here in Singapore. If you want to ship anywhere else, please visit www.indosole.com, our global site, to get international shipping rates.
How long will it take to receive my order?
We'll usually process and despatch your order witin 1-2 business days. Shipping usually takes between 3-5 business days within Singapore, a few more days if going abroad.