FAQ

Product

Footbed:

30% Natural Rubber

30% Recyceld EVA

40% EVA

Sole:

100% Recycled Tire

Straps:

Custom made fiber using less water & dye

Indosoles are proudly made in Indonesia! We use high-quality natural and recycled materials which are locally sourced in Indonesia. Each pair is assembled with care and feature a hand sewn upper and our signature recycled tire soles.

YES. Indosoles are 100% waterproof and made to get wet and withstand nature's elements. Our signature tire tread bottoms even offer superior grip on slick and muddy surfaces. 

Not only is our use of recycled tire soles beneficial for the environment, but it also creates the most durable sandal sole out there. Combine this with our natural rubber footbeds and durable Vegan ENVRO Fibre, you get a Sandal that will last many seasons. To ensure defects don't hinder performance, we offer a one year warranty on any product defects.

You may apply to become a dealer here:

Indosole Singapore Dealer Application Form

No, please be careful with your sandals being left in direct sunshine. They are made of natural rubber on the footbed which will warp in high temperatures or extended periods of time in direct sunlight. Make sure to leave them in the shade and in a cool spot when you are not wearing them. 

Returns/Exchange

Not the right size? Colour doesn’t match your outfit / bag / mood? Not a problem. 

We will be happy to exchange or refund your Indosole’s if you have purchased them directly from us, with the following conditions:

- Your purchase is a) unused, b) in the same condition that you received them; and c) in the original box, undamaged, with tags

- Your purchase is within 30 days of the original purchase date and you can provide receipt or proof of purchase.

- Your original purchase was not a sale item. 

Please note:

- If you purchased your Indosole’s from an independent retailer, please contact them directly for their exchange or return policy. You can email us at hello@indosole.com.sg if you have any queries.

- An exchange is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, refunding via store credit, refunding via the original payment method, or any other methods at the discretion of Indosole Pte Ltd.

- Please email us at hello@indosole.com.sg with your exchange or return request.

- The customer agrees to pay the cost for the return of their original purchase (We can arrange a return courier for a $5 flat rate). Please send your original purchase, in similar packaging to how it was received, to: 

Indosole Singapore
Envspace Fulfilment
103 Kallang Ave, #07-06
Singapore 339504
Order # <Your Order Number>

- Indosole will cover the cost of the new, exchange item to be sent out.

- For a return and refund, once your return is received and inspected to be in good order, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment

If you wish to utilise our $5 courier excahnge service, please email us at hello@indosole.com.sg

For International shipments - We cannot offer merchandise exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg to discuss exchanges & returns from your country.

To discuss refund options please email us at hello@indosole.com.sg

Returns accepted within 30 days. We cannot offer product exchanges on orders shipped internationally only on orders within Singapore.

Please email us direct at hello@indosole.com.sg to discuss returns from your country.

Or view our 'Exchange' FAQ for more information

Shipping

Yes we do! We can ship to Mayalsia, Thailand, Vietnam, Cambodia, Philippines, Hong Kong, Myanmar and of course, here in Singapore. If you want to ship anywhere else, please visit www.indosole.com, our global site, to get international shipping rates.

All orders over $80 in Singapore, are shipped free.

Orders below $80 incur a $5 shipping fee.

For international orders, please see details below:

Malaysia - All orders over $80 in Singapore, are shipped free. Orders below $80 incur a $5 shipping fee.

Hong Kong - All orders over $120 in Singapore, are shipped free. Orders below $120 incur a $20 shipping fee.

Cambodia, Myanmar, Philippines, Thailand, Vietnam - All orders over $120 in Singapore, are shipped free. Orders below $120 incur a $20 shipping fee.

We'll usually ship your order within 1-2 days. Shipping usually takes between 3-5 business takes within Singapore, a few more days if going abroad.

Check out our Store locator to find the closest retailer near you!

Store Locator: https://indosole.com.sg/apps/store-locator/