FAQ – Indosole Singapore

FAQ


How can I pay?

We accept all major credit cards via Shopify Payments powered by Stripe. You can also pay using PayPal and Grab Pay

How quickly will my order arrive?

We fulfil our orders as soon as we receive them so expect to receive yours in 2-3 business days depending on the time of day your order is placed and whether it is on a weekday or weekend (we ship weekdays!). For International orders, delivery may take a little longer but we can keep you informed so you know when to expect them. 

How do I make sure I buy the right size?

We’ve come to realise that everyone wears their flip flops and slides differently. Some like their foot flush with the side of the sole. Some like a ‘buffer’ zone all the way around.

The exact length of each shoe and the correlating US / EU sizing is listed on our Sizing page. As well as Kids recommended ages for each size. 

If you’ve got any questions let us know, hello@indosole.com.sg 

What's the difference between Men's and Women's sizing?

The only difference between the Men’s & Women’s ranges is width and length measurements. The materials used and composition of the Flip Flops and Slides are otherwise the same. Women’s feet (and therefore shoes) are, on average, narrower than men’s. In regards to length, you can see the Flip Flop and Slide sizing charts here and measure your feet by length to check which size will suit you best.

If you purchase online and are not happy with the size, colour or fit, we will gladly exchange or refund them for you. We offer free shipping and free exchange and returns. Please see our Shipping, Returns & Exchanges page for more info

Is there a warranty?

You've probably never heard of a warranty on a pair of flip flops, right? Indosole's are the most durable pair of all-terrain, everyday sandals you can buy.

We offer a full one-year warranty on defective products purchased within Singapore.

Our 100% recycled tire soles mean you have the grip and durability of a tire beneath your feet. Plus, no plugs underneath to get worn down from. From the upper sole to the straps to the mid-sole and outer sole, we've designed for durability all the way.

Please email us at hello@indosole.com.sg if you have a questions. 

What’s the best way to clean my Indosole Flip Flops & Slides?

Indosole ESSNTLS Range - Flip Flops and Slides

The ESSNTLS range is 100% waterproof. As a result they are anti-microbial / anti-fungal because they do not absorb any moisture or bacteria.

The most non-abrasive and life-extending cleaning method will be by hand with natural soap and water and a light brushing. A good natural soap will naturally have anti-bacterial qualities. Do not use harsh chemicals or bleach. 

Is there a 'wearing in' period?

Indosoles are no ordinary footwear - with soles made from upcycled tires and production practices that earned us the coveted title of bring a B - corporation. 
That being said, like any other pair of footwear, Indosoles sometimes need to be worn into before its highly raved qualities are felt.

It goes without saying that every foot is as unique as its owner, and depending on width and instep, some might feel tightness with first wear, and others might not at all. Nevertheless, after a small wearing in process, the Indosoles will naturally mould itself around your unique foot shape in order to hug it in all the right places.

Read more about wearing in your Indosole's and Read reviews from those who love them.

 My questioned was not answered

Please email us hello@indosole.com.sg direct and we'll do our best to help you.