FAQ
PRODUCT
What are Indosoles made of?
Footbed: 30% Natural Rubber, 30% Recycled EVA, 40% Recycled EVA
Sole: 40% Recycled Tire or Recycled Sneaker Soles, 20% Natural Rubber, 20% Synthetic Rubber, 10% bonding agent
Straps: 100% Recycled PU, 100% Recycled Webbing, 100% Recycled Cotton (Pable), or Natural Rattan Weaves by Handep
Where are Indosoles made?
Indosoles are proudly made in Indonesia! We use high-quality natural and recycled materials which are locally sourced in Indonesia. Each pair is assembled with care and feature a hand sewn upper and our signature recycled tire soles.
Are Indosoles waterproof?
YES! Indosoles are 100% waterproof and made to get wet and withstand nature's elements. All Indosoles have the same signature tire tread sole which even offers superior grip on slick and muddy surfaces.
Are Indosoles durable?
Not only is our use of recycled tire soles beneficial for the environment, but it also creates the most durable sandal sole out there. Combine this with our natural rubber footbeds and durable Vegan ENVRO Fibre, you get a Sandal that will last many seasons. To ensure defects don't hinder performance, we offer a one year warranty on any product defects.
Is there a wearing-in period?
It goes without saying that every foot is as unique as its owner, and depending on width and instep, some might feel tightness with first wear, and others might not at all.
The straps on all of the Indosole styles naturally mold around your unique foot shape in order to hug it in all the right places. This process begins from the moment you put them on.
Can I leave my Indosoles out in the Sunshine or direct heat?
No, please be careful with your sandals being left in direct sunshine. They are made of natural rubber on the footbed which will warp in high temperatures or extended periods of time in direct sunlight. Make sure to leave them in the shade and in a cool spot when you are not wearing them.
How to best clean Indosole Flip Flops and Sandals?
Being 100% Waterproof, all of our sandals in the ESSNTLS and EASY LIVING ranges are durable and easy to clean, and are even machine washable!
For stubborn stains, we recommend any kind of cleaning brush and a natural soap.
For our Handep Weave range with natural fibres, we recommend spot clean only with a damp cloth dipped into water with mild dish soap,and gently dab or scrub the woven fibers. Do not soak the straps or toss the flip-flops into a washing machine, as excessive water will warp and damage the natural weave.
As a retailer, how can I get Indosole products in my store?
You may apply to become a dealer here:
Why are more people choosing sustainable flip flops and slippers in Singapore?
Indosole flip flops and sandals are perfect for Singapore’s humid, urban environment - providing you with durable, waterproof footwear that’s made from over 50% recycled materials (like discarded tires, recycled rubber, nylon and textiles) and engineered for all-terrain grip (superior traction on slippery surfaces and a top-sole tread that keeps your foot secure even in wet or humid climates) and natural anti-bacterial odour resistance. Read More
Returns/Exchange
Refund
We offer 100% full refunds on all online orders within 30 days of purchase, as long as your Indosoles are still tagged, and in their original box. Please email us at hello@indosole.com.sg with your Order Number to start the return process. You can return in 1 of 3 ways:
1. IN-PERSON at our flagship stockist, The Green Collective at Funan Mall. Let us know in your email request your preferred day for dropping by the store.
2. IN-PERSON at our warehouse in Kallang. The warehouse is open Monday to Friday 10am to 5pm (excluding public holidays). Let us know in your email request your preferred day for dropping by the warehouse.
3. VIA SINGPOST (with registered postage so parcel can be tracked). Please wrap the original box in recycled paper or plain kraft paper packaging to keep the box in good condition, and return it to:
Indosole Singapore
Envspace Fulfilment
103 Kallang Ave, #07-06
Singapore 339504
Once your return is received and inspected to be in good order, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchange for orders within Singapore
We are happy to exchange your Indosole’s if they are not the correct size and are still tagged, in the box and purchased within the last 30 days. Please email us at hello@indosole.com.sg with your Order Number to start the return process. You can exchange in 1 of 3 ways:
1. IN-PERSON at our flagship stockist, The Green Collective at Funan Mall. Let us know in your email request your preferred day for dropping by the store and we will ensure your new pair is reserved for you.
2. IN-PERSON at our warehouse in Kallang. The warehouse is open Monday to Friday 10am to 5pm (excluding public holidays). Let us know in your email request your preferred day for dropping by the warehouse and we will ensure your new pair is reserved for you.
3. SAME DAY EXCHANGE VIA COURIER We can arrange a courier pickup of the original order and drop off of your new size, at a charge of $5.00.
Please email us at hello@indosole.com.sg with your Order Number to start the return process.
International Orders Exchange & Refunds
We cannot offer merchandise exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg if you have any questions.
Warranty
Returns accepted within 30 days. We cannot offer product exchanges on orders shipped internationally only on orders within Singapore.
Please email us direct at hello@indosole.com.sg to discuss returns from your country.
Or view our 'Exchange' FAQ for more information
Payment & Shipping
How much is shipping?
For Singapore & Malaysia:
- all orders over SGD$50 are shipped free.
- orders below SGD$50 incur a SGD$5 shipping fee.
For international orders to Hong Kong, Cambodia, Myanmar, Philippines, Thailand, Vietnam, despatched from Singapore:
- all orders over SGD$120 are shipped free
- orders below SGD$120 incur a SGD$25 shipping fee.
Do you ship worldwide?
Yes we do! We can ship to Malaysia, Thailand, Vietnam, Cambodia, Philippines, Hong Kong, Myanmar and of course, here in Singapore. If you want to ship anywhere else, please visit www.indosole.com, our global site, to get international shipping rates.
Who will pay for customs and import duties?
Please note that some countries charge customs and import duties, and you may be charges for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs or import duty charges.
These rates vary from country to country, so we highly recommend contacting your local customs office to inquire on the applicable charges before you place your order to avoid any surprises.
How long will it take to get my order?
We process and despatch your order within 1 business day. Shipping usually takes between 2-3 business days within Singapore, a few more days if going abroad.
Where do you sell your products? I am looking for a local retailer
Check out our Store locator to find the closest retailer near you.
What payment methods do you accept?
- Shop Pay by Shopify
- All major credit cards
- PayPal
- Apple Pay
- Google Pay
- ShopBack by Hoolah
- Grab Pay
- Pace Payments
Fast shipping
Free Shipping over $50 to Singapore and Malaysia
Secure payment
Your payment information is processed securely.
100% SATISFACTION GUARANTEE
12 Month Warranty + Easy 30 Day Returns and Exchanges
Contact us
Need help? Send us an email at hello@indosole.com.sg