Shipping | Returns | Exchanges – Indosole Singapore

Shipping | Returns | Exchanges


 

SINGAPORE

  • FREE shipping for orders over $50 in Singapore.
  • Flat rate $4 shipping for all orders under $50.
  • Standard shipping is 2-3 days after order is placed.
  • Exchanges & Returns accepted within 30 days.  Please read Returns & Exchanges information below for more information. Indosole offer a one-year warranty on defective products.

MALAYSIA

  • FREE shipping for orders over $50 in Malaysia.
  • Flat rate $4 shipping for all orders under $50.
  • Standard shipping is 3-5 days delivery time.
  • Returns accepted within 30 days. We cannot offer product exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg to discuss returns from your country. Please read Returns & Exchanges for more information. Indosole offer a one-year warranty on defective products.

HONG KONG

  • FREE shipping for orders over $50 to Hong Kong.
  • Flat rate $4 shipping for all orders under $50.
  • Standard shipping is 3-5 days delivery time.
  • Returns accepted within 30 days. We cannot offer product exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg to discuss returns from your country. Please read Returns & Exchanges for more information. Indosole offer a one-year warranty on defective products.

REST OF SE ASIA

  • FREE shipping for orders over $50.
  • Flat rate $10 shipping for all orders under $50.
  • Any local taxes incurred must be settled directly by the customer with the local forwarder. International exchange fees are borne by the customer.
  • Standard shipping is 3-5 days delivery time.
  • We cannot offer product returns & exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg to discuss returns from your country. Please read Returns & Exchanges for more information. Indosole offer a one-year warranty on defective products. 

EXCHANGES - SINGAPORE

Not the right size? Colour doesn’t match your outfit / bag / mood? Not a problem. 

We now offer easy returns and exchanges within Singapore. 

We will be happy to exchange or refund your Indosole’s if you have purchased them directly from us, with the following conditions:

  • Your purchase is a) unused, b) in the same condition that you received them; and c) in the original box, undamaged, with tags
  • Your purchase is within 30 days of the original purchase date and you can provide receipt or proof of purchase.
  • Your original purchase was not a sale item. Please note that for damaged or faulty goods, an exchange or return on a damaged or faulty item is allowed

Please note:

  • If you purchased your Indosole’s from an independent retailer, please contact them directly for their exchange or return policy. You can email us at hello@indosole.com.sg if you have any queries.
  • An exchange is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, refunding via store credit, refunding via the original payment method, or any other methods at the discretion of Indosole Pte Ltd.

    RETURNS / EXCHANGE PROCESS - SINGAPORE

    • Please email us at hello@indosole.com.sg with your exchange or return request.
    • The customer agrees to pay the cost for the return of their original purchase. Please send your original purchase, in similar packaging to how it was received, to: 

    Indosole Singapore
    Envspace Fulfilment
    103 Kallang Ave, #07-06
    Singapore 339504
    Order # <Your Order Number>

    • Indosole will cover the cost of the exchange item to be sent out.
    • For a return and refund, once your return is received and inspected to be in good order, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment

    For International shipments - We cannot offer merchandise exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg to discuss exchanges & returns from your country.