Shipping | Returns | Exchanges

 

Where do you ship to?

We ship from Singapore to Singapore, Malaysia, Thailand, Vietnam, Hong Kong, Cambodia and the Philippines. 

How quickly will my order arrive?

We fulfil our orders as soon as we receive them so expect to receive yours in 2-3 business days depending on the time of day your order is placed and whether it is on a weekday or weekend (we ship weekdays!). For International orders, delivery may take a little longer but we can keep you informed so you know when to expect them. 

SINGAPORE

  • Free shipping for orders over $80 in Singapore.
  • Flat rate $5 shipping for all orders under $80.
  • Standard shipping is 2-3 days after order is placed.
  • Exchanges & Returns accepted within 30 days.  Please read Returns & Exchanges information below for more information. Indosole offer a one-year warranty on defective products.

MALAYSIA

  • FREE shipping for orders over $80 in Malaysia.
  • Flat rate $5 shipping for all orders under $80.
  • Standard shipping is 3-5 days delivery time.
  • Returns accepted within 30 days. We cannot offer product exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg to discuss returns from your country. Please read Returns & Exchanges for more information. Indosole offer a one-year warranty on defective products.

HONG KONG

  • FREE shipping for orders over $120 to Hong Kong.
  • Flat rate $20 shipping for all orders under $120.
  • Standard shipping is 3-5 days delivery time.
  • Returns accepted within 30 days. We cannot offer product exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg to discuss returns from your country. Please read Returns & Exchanges for more information. Indosole offer a one-year warranty on defective products.

REST OF SE ASIA

  • FREE shipping for orders over $120.
  • Flat rate $20 shipping for all orders under $120.
  • Any local taxes incurred must be settled directly by the customer with the local forwarder. International exchange fees are borne by the customer.
  • Standard shipping is 3-5 days delivery time.
  • We cannot offer product returns & exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg to discuss returns from your country. Please read Returns & Exchanges for more information. Indosole offer a one-year warranty on defective products. 

EXCHANGES - SINGAPORE

Not the right size? Colour doesn’t match your outfit / bag / mood? Not a problem. 

We now offer easy returns and exchanges within Singapore. 

We will be happy to exchange or refund your Indosole’s if you have purchased them directly from us, with the following conditions:

  • Your purchase is a) unused, b) in the same condition that you received them; and c) in the original box, undamaged, with tags
  • Your purchase is within 30 days of the original purchase date and you can provide receipt or proof of purchase.
  • Your original purchase was not a sale item. 

Please note:

  • If you purchased your Indosole’s from an independent retailer, please contact them directly for their exchange or return policy. You can email us at hello@indosole.com.sg if you have any queries.
  • An exchange is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, refunding via store credit, refunding via the original payment method, or any other methods at the discretion of Indosole Pte Ltd.

    RETURNS / EXCHANGE PROCESS - SINGAPORE

    • Please email us at hello@indosole.com.sg with your exchange or return request.
    • The customer agrees to pay the cost for the return of their original purchase (We can arrange a return courier for a $5 flat rate). Please send your original purchase, in similar packaging to how it was received, to: 

    Indosole Singapore
    Envspace Fulfilment
    103 Kallang Ave, #07-06
    Singapore 339504
    Order # <Your Order Number>

    • Indosole will cover the cost of the new, exchange item to be sent out.
    • For a return and refund, once your return is received and inspected to be in good order, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment

    For International shipments - We cannot offer merchandise exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg to discuss exchanges & returns from your country.