Shipping | Returns | Exchanges

SINGAPORE
- Free shipping for orders over $80 in Singapore.
- Flat rate $5 shipping for all orders under $80.
- Standard shipping is 2-3 days after order is placed.
- Exchanges & Returns accepted within 30 days. Please read Returns & Exchanges information below for more information. Indosole offer a one-year warranty on defective products.
MALAYSIA
- FREE shipping for orders over $80 in Malaysia.
- Flat rate $5 shipping for all orders under $80.
- Standard shipping is 3-5 days delivery time.
- Returns accepted within 30 days. We cannot offer product exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg to discuss returns from your country. Please read Returns & Exchanges for more information. Indosole offer a one-year warranty on defective products.
HONG KONG
- FREE shipping for orders over $120 to Hong Kong.
- Flat rate $20 shipping for all orders under $120.
- Standard shipping is 3-5 days delivery time.
- Returns accepted within 30 days. We cannot offer product exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg to discuss returns from your country. Please read Returns & Exchanges for more information. Indosole offer a one-year warranty on defective products.
REST OF SE ASIA
- FREE shipping for orders over $120.
- Flat rate $20 shipping for all orders under $120.
- Any local taxes incurred must be settled directly by the customer with the local forwarder. International exchange fees are borne by the customer.
- Standard shipping is 3-5 days delivery time.
- We cannot offer product returns & exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg to discuss returns from your country. Please read Returns & Exchanges for more information. Indosole offer a one-year warranty on defective products.
EXCHANGES - SINGAPORE
Not the right size? Colour doesn’t match your outfit / bag / mood? Not a problem.
We now offer easy returns and exchanges within Singapore.
We will be happy to exchange or refund your Indosole’s if you have purchased them directly from us, with the following conditions:
- Your purchase is a) unused, b) in the same condition that you received them; and c) in the original box, undamaged, with tags
- Your purchase is within 30 days of the original purchase date and you can provide receipt or proof of purchase.
- Your original purchase was not a sale item.
Please note:
- If you purchased your Indosole’s from an independent retailer, please contact them directly for their exchange or return policy. You can email us at hello@indosole.com.sg if you have any queries.
- An exchange is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, refunding via store credit, refunding via the original payment method, or any other methods at the discretion of Indosole Pte Ltd.
RETURNS / EXCHANGE PROCESS - SINGAPORE
- Please email us at hello@indosole.com.sg with your exchange or return request.
- The customer agrees to pay the cost for the return of their original purchase (We can arrange a return courier for a $5 flat rate). Please send your original purchase, in similar packaging to how it was received, to:
Indosole Singapore
Envspace Fulfilment
103 Kallang Ave, #07-06
Singapore 339504
Order # <Your Order Number>
- Indosole will cover the cost of the new, exchange item to be sent out.
- For a return and refund, once your return is received and inspected to be in good order, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment
For International shipments - We cannot offer merchandise exchanges on orders shipped internationally. Please email us direct at hello@indosole.com.sg to discuss exchanges & returns from your country.