FAQ
What is your return & exchange policy?
We offer easy exchanges or returns/refunds on all Singapore orders within 30 days of purchase, as long as your Indosoles are still tagged, and in their original box.
Just contact us at hello@indosole.com.sg with your order number. You can exchange in person (free) or via courier ($5 fee).
How much does shipping cost?
Singapore:
All orders over $60 in Singapore, are shipped free. Orders below $60 incur a $5 shipping fee.
Malaysia - All orders over $60 in Malaysia, are shipped free. Orders below $60 incur a $5 shipping fee.
Hong Kong - All orders over $120 in Singapore, are shipped free. Orders below $120 incur a $20 shipping fee.
Cambodia, Myanmar, Philippines, Thailand, Vietnam - All orders over $120 in Singapore, are shipped free. Orders below $120 incur a $25 shipping fee.
Do you ship worldwide?
Yes we do! We can ship to Malaysia, Thailand, Vietnam, Cambodia, Philippines, Hong Kong, Myanmar and of course, here in Singapore. If you want to ship anywhere else, please visit www.indosole.com, our global site, to get international shipping rates.
How long will it take to receive my order?
We'll usually process and despatch your order witin 1-2 business days. Shipping usually takes between 3-5 business days within Singapore, a few more days if going abroad.
Do you offer a warranty?
Indosole offers a 1-year warranty on any product defects or construction issues. If you have any issues, please contact us direct at hello@indosole.com.sg
Warranty Details
- Coverage: Applies to material and manufacturing defects.
- Exclusions: Normal wear and tear or damage caused by improper care—such as leaving the natural rubber footbeds in direct sunlight or high heat (above 75°F / 24°C)—is not covered.